If you are unable to find what you are looking for. Here is how to create a ticket with our Support team!


The Limitations of Knowledge Bases

Knowledge bases are indispensable repositories of information, offering a treasure trove of solutions to common problems and answers to frequently asked questions. They empower users to find answers to their queries quickly and independently. Nevertheless, there are instances when the answer to your specific question might not be readily available within these articles.


What can you do?

Create a Support Ticket – Your Solution

When you find yourself unable to locate the information you need within our knowledge base, we encourage you to reach out to our support team. Creating a support ticket is a seamless process designed to connect you with experts who can provide personalized assistance.

To create a support ticket, please follow these steps:

  1. Visit our Support Center: Navigate to the Supprt page

  2. Create an Account or Log In: If you haven't already, create an account or log in to your existing one. This ensures that we can provide you with a tailored solution and keep track of your inquiries.

  3. Submit Your Request: Use the ticket creation interface to provide us with as much information as possible about your issue or question. The more details you provide, the faster we can assist you.

  4. Register Your HALO: If applicable, make sure to register your HALO device using the provided link. Registering your product can streamline the support process by allowing us to access your product information and history, making troubleshooting more efficient.

  5. Submit Your Ticket: Once you've filled in all the necessary information, hit the submit button, and your support ticket will be on its way to our expert team.

Please Allow 24-48 Hours for a Reply

We understand that when you encounter a problem or have a pressing question, you want a quick resolution. While we strive to provide timely responses, please be aware that our support team is diligently working to assist all our valued customers. Therefore, we kindly request your patience and understanding as we aim to address your query within 24 to 48 hours.

The Importance of HALO Registration

As mentioned earlier, registering your HALO device can significantly expedite the support process. It allows us to access your product details and history, ensuring that our experts are well-informed when addressing your issue. So, if you own a HALO Product, don't forget to register it to make the support experience smoother and faster.

We are here to help, and by following the steps outlined above, you can connect with our experts and get the support you need.