Resolving Questions and Issues with Your Elite Griddle

Troubleshooting Guide, Burner Lighting, Low Flame or Flashback

In this article… 

The Burner Will Not Light Using the Electronic Igniter 

The Burner Will Not Light with a Match 

Fire in the Burner Venturi has a Low Flame or Flashback 

Welcome to the world of outdoor cooking with your new Elite Griddle from HALO! As you embark on your culinary journey, you may come across some questions or encounter issues with your griddle. Don't worry! We have created a comprehensive troubleshooting guide to assist you in solving common problems and ensure that your griddle performs flawlessly, providing delicious results every time. 

Burner Will Not Light Using the Electronic Igniter:

Possible Cause

If your burner is not lighting using the electronic igniter, there are several possible causes to consider. It could be due to a faulty regulator, obstructions in the burner, obstructions in the gas jets or gas hose, a damaged or faulty igniter electrode, or an empty LP (Liquid Propane) bottle.

Solution

To resolve this issue, you can take the following steps:

1. Have the regulator checked or replaced by a professional.
2. Clean the burner to remove any debris or obstructions.
3. Check and clean the gas jets and gas hose to ensure proper gas flow.
4. Replace the igniter electrode and wire, or the entire igniter assembly if necessary.
5. Ensure that your LP (Liquid Propane) bottle is not empty and, if needed, replace it with a new one.

By addressing these possible causes and following the suggested solutions, you should be able to successfully light your burner using the electronic igniter.

Burner Will Not Light with a Match:

Possible Cause

If your burner fails to ignite using a match, there are a few potential causes to consider. This could be due to a faulty regulator, blockages in the burner, obstructions in the gas orifices or gas hose, or an empty LP (Liquid Propane) bottle.

Solution

To resolve this issue, you can take the following steps:

1. Have the regulator checked or replaced by a professional.
2. Clean the burner to ensure proper gas flow.
3. Check and clean the gas orifices and gas hose for any blockages.
4. Make sure your LP bottle has enough propane, and replace it if necessary.

By addressing these possible causes and following the suggested solutions, you should be able to successfully light your burner with a match.

Fire in the Burner Venturi has a Low Flame or Flashback (A Hissing or  a Roaring Sound May Be Heard):

Possible Cause

There are a few potential causes for a low flame or flashback in the burner venturi. This could be due to obstructions in the burner, obstructions in the gas orifice or gas hose, or windy conditions.

Solution

To address this issue, you can follow these steps:

1. Thoroughly clean the burner to remove any obstructions that may be causing the low flame or flashback.
2. Clean the orifice to ensure proper gas flow.
3. Consider using your griddle in a more protected location, away from strong winds, to prevent any issues with the burner flame.

By following these suggestions, you should be able to resolve the problem of a low flame or flashback in the burner venturi.

If you encounter any issues with your griddle, such as missing parts or it not functioning correctly, contact HALO's Consumer Service Team at 1-833-572-1688 for assistance. They will be able to help you with any burner-related problems and provide the necessary support. 

With this troubleshooting guide, you can confidently address any questions or issues that may arise with your Elite Griddle. Enjoy your outdoor cooking experience, griddle with more control and better flavor with the Elite Series Griddle from HALO! Happy griddling!