HALO CONNECT™ App
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      Getting to Know Your HALO CONNECT™ App

      Download the app, app guide, how to use the app, questions about the app, resolving questions and issues with the app

      In this article...

      Download the App

      Documentation

      Using the App

      Frequently Asked Questions

      What Was Fixed in the Latest Update?

      Troubleshooting

       

      Joe + Friends-19

      HALO CONNECT™ makes outdoor cooking easier than ever. With its Wi-Fi and Bluetooth capabilities, you can effortlessly control time, temperature, probes, and more using just your phone. No more hassle or stress - enjoy the convenience of managing everything from the palm of your hand.

      The HALO CONNECT™ app is compatible with the PRIME550, PRIME1100, and PRIME1500 models.

      Download the App

      To download the app, you'll need to select the version that is compatible with your phone. You can choose from either the App Store or Google Play. You'll want to choose which version your phone accepts. Choose from the App Store or Google Play.

      Download the HALO CONNECT™ App on the App Store

      Download the HALO CONNECT™ App on Google Play

      Documentation

      HALO CONNECT™ App Guide

      Using the App

      Our app offers a user-friendly experience that puts you in control, allowing you to easily customize your cooking experience.

      Before networking, ensure that the app has location permission and that your mobile phone's location function and Bluetooth are enabled. Both the mobile phone and device should be connected to the same unobstructed WiFi network. Make sure the device is in the distribution network state, and if using a dual-band router, connect the mobile phone to the 2.4G network. The WiFi name of the router should not contain Chinese or special characters. Maintain a close distance between devices, mobile phones, and routers to avoid network distribution failure. Double-check the entered router WiFi account and password for accuracy.

      Getting Started

      It's important to note that the HALO controller is built-in for 2.4 GHz Wi-Fi. Ensure that your smart device is running the latest operating system.

      To connect your grill to Wi-Fi or Bluetooth:

      • Make sure your grill is powered on.
      • Ensure that the controller is ON and the grill controller display is on the home screen.
      • Connect your smart device to the Wi-Fi network you want your grill to be connected to, either on your home network or via hotspot.
      • Open the HALO CONNECT™ app and follow the instructions.

      Tips for connecting your PRIME Pellet Grill to the HALO CONNECT™ App

      For optimal connectivity:

      • Position your grill facing the direction of your Wi-Fi router.
      • Ensure that you have a strong Wi-Fi signal in the area where you'll be using your grill.
      • If needed, a Wi-Fi extender can help improve your Wi-Fi strength.

      Navigating the App Functions

      Idle Status Functions

      When the app is in Idle Status, which means it is not currently running, you will see the following information:

      • Title bar: The left button allows you to return to the previous page, the middle displays the device nickname, and the right button takes you to the Settings page.
      • Online status: This shows the current connection status of the device, whether it is connected via WiFi, Bluetooth, or offline.
      • Device power: This displays the current power level of the device, ranging from 1% to 100%.
      • Probe status: This displays the power and temperature of up to four wireless probes, with power ranging from 1% to 100% and temperature ranging from 0 to 500°F.
      • Setting of probe 1: This allows you to set the temperature for probe 1. You can adjust the temperature by sliding the temperature setting disc clockwise or anticlockwise. There are also up and down icons to increase or decrease the temperature by 5°F. The temperature range is 120°F-250°F, with a stepping value of 5°F.
      • Oven step (Idle): When the device is idle or in heat preservation mode, there is a default step that can be set with a specific temperature and duration. You can also add or delete steps. The temperature range for each step is 180°F-500°F, with a stepping value of 5°F. The duration ranges from 10 minutes to 24 hours, with a disk step value of 1 hour and an up/down icon step value of 5 minutes.
      • Add steps: If the device is idle or in heat preservation mode, you can add up to 5 steps. Each added step has a default temperature of 300°F and a default duration of 5 hours.
      • Last use: When the device is idle or in heat preservation mode, you can send the data of the last App step to the device at once.
      • Start: When the device is idle or in heat preservation mode, you can send the start command to the device, which will enter the running state and execute the data commands one by one.  

      Running Status Functions

      When your device is in the running state, the HALO CONNECT™ app provides you with the following information:

      • Oven steps (in operation): During operation, you can view the details of the steps that have already been executed but cannot modify their parameters. You can also view the details of the steps that are currently in progress. If there is a step that has not been executed, you have the option to skip it by clicking the "Skip Step" button. This will allow the device to complete the current step and move on to the next one. For the steps in progress, you can adjust the temperature and time settings. If a step has not been executed, you can modify the setting temperature and time.
      • End: While the device is running, you can click the "End" button to send a command to stop the device. This will transition the device from the running state to the heat preservation state.

      Frequently Asked Questions

      Frequently Asked Questions about the HALO CONNECT™ App:

      How do I bind my App account to the device?

      To bind your App account to the device, follow these steps:

      1. Turn off the device.
      2. Press and hold the knob while powering on the device until the screen fonts start flashing, then release the knob.
      3. The device is now in network mode. Open the App, log in, and follow the instructions to bind the network.

      Can I unbind my App account from the device?

      Yes, you can unbind your App account from the device. Go to the "Device Setting" page under "My Grills" > "Grill Details" and click the "UNBIND" button at the bottom of the page to unbind the device after confirming.

      Why is my device displaying the "Device Offline" message?

      The "Device Offline" message indicates that the device failed to connect to the network. Check the device status according to the pop-up message. If everything seems normal, contact the device manufacturer for further assistance.

      Can I control my device using a Bluetooth connection?

      Yes, you can control your device using a Bluetooth connection. Here's how:

      1. On the "My Grills" page, click the Bluetooth logo in the upper left corner to search for devices within 10 meters of your phone.
      2. Once you find the device, click on its picture to connect via Bluetooth. If the device is already connected to an App account but offline, tap the "BLUETOOTH CONNECT" button in the pop-up on the "Grill Details" page to search for and connect to the device within 10 meters of your phone.

      Can I connect the App to my Prime300 Countertop Pellet Grill?

      Yes! You can now connect to your Prime300 Countertop Pellet Grill via Bluetooth. While some features are not available, you can still set the temperature, time, and monitor the meat probes. 

      How can I change/update the name of my grill?

      To change or update the name of your grill:

      1. Go to the "Device Setting" page under "My Grills" > "Grill Details."
      2. Click on "Device nickname" and enter the desired nickname. Confirm the changes to update the name.

      Can I share my device with others?

      Yes, you can share your device with others. As the owner, here's what you need to do:

      1. Go to the "Device sharing" page under "My Grills" > "Grill Details" > "Device Setting."
      2. Click the "ADD SHARE" button, enter the App account you want to share with in the pop-up window, and send the sharing message to the intended recipient after confirming.

      How do I receive devices shared by others?

      If the device owner shares a device with your account, here's how to receive it:

      1. You will receive a "NEW DEVICE" pop-up on the "My Grills" page.
      2. Click the "RECEIVE" button to accept the shared device for joint control and use.
      3. If you missed the pop-up message, you can find the corresponding shared message by clicking the "SHARE" tab on the "My Grills" > "MESSAGE" page.
      4. Click on the message card to receive the shared device.

      How do I update my device?

      To update your device, follow these easy steps:

      1. Make sure the device is not running.
      2. Go to the "Device Setting" page under "My Grills" > "Grill Details."
      3. Click the "CHECK FOR UPDATE" button on the "OTA" page.
      4. If a new firmware is found, click the "UPDATE" button.
      5. After the device is updated and restarted, it will be successfully upgraded to the latest version.

      Can I ignite my grill using the app?

      Yes, you can ignite your grill using the app. When the device is not running, go to the "My Grills" > "Grill Details" page and click the "START" button after setting the desired parameters. The device will ignite and enter the running state.

      Can I shut down my grill using the app?

      No, the ability to shut down the grill using the app is still in the process of development.

      Why is my grill displaying an unknown status?

      There is no "unknown" status for the grill. The available statuses are:

      • "Underway"
      • "Not Started"
      • "Completed"

      Please check the grill's status accordingly.

      What Was Fixed in the Latest Update?

      The latest update includes several bug fixes and improvements. Additionally, the grill controller firmware has been updated to version 3.0.7, which is now available for over-the-air (OTA) installation.

      Troubleshooting

      Why is my device showing the "Device Offline" message?

      Issue

      When you see the "Device Offline" message, it means that your device is unable to connect to the network.

      Solution

      To resolve this issue, follow these steps:

      1. Check the device status based on the pop-up message.
      2. Check the internet connection.
      3. Ensure that no objects or obstacles are blocking the path between your device and the Wi-Fi signal to avoid any disruptions in the connection.
      4. If everything appears to be normal, reach out to our HALO Consumer Service Team for further assistance. They can provide guidance and support to help you troubleshoot the connectivity problem.

      Why is my device connected but Bluetooth isn't?

      Issue

      Bluetooth Connection Lost

      If you find that your device has been connected to the app but the Bluetooth connection is lost, here's what you can do to resolve the issue:

      Solution

      1. On the "Grill Details" page, a pop-up will appear. Tap the "BLUETOOTH CONNECT" button.
      2. This will begin searching for the device within a 10-meter range (approximately 30 feet) of your phone.
      3. Once the device is found, click on its picture to establish a Bluetooth connection.

      By following these steps, you should be able to reestablish the Bluetooth connection with your device and continue using the app seamlessly.

      Why is my grill showing an unfamiliar status?

      Your grill does not have an "unknown" status. The available statuses for your grill are:

      • "Underway"
      • "Not Started"
      • "Completed"

      Please check your grill's status accordingly to ensure you have accurate information about its progress.